Tracking is included in our shipping price.
We will change addresses on orders as long as the request is received within 24 hours of placing the order. Please double check your address before placing an order. If the wrong address is given and the package is returned to us the buyer will be responsible for reshipping fees.
Please allow 48 hours for tracking numbers to update.
Once your order has been taken to the post office it is completely out of my control. I cannot control the amount of time that usps takes to process or deliver a package. Orders will not be reshipped until they tracking info has not been updated for 10 business days for domestic orders. Many times orders will not receive update scans and then will arrive at their destination. Most domestic orders take between 3-5 business days once they have been taken to the post office but they could take longer. Orders may be subject to significant delays during the holiday season.
International shipping could take up to a month or potentially longer depending on customs clearance, If you are unwilling to wait this amount of time, please do not place an order. Reshipping of international packages will be on an order by order basis but will not be considered as "lost" until the package has not moved for 30 business days.
We currently only ship to select countries. This is due to issues we have with orders making it through customs in the past. We will not make exceptions.
If you are an international buyer you will be responsible for any customs fees. These are completely out of my control. Custom forms values are autofilled by ShipStation for the amount of the purchase. I WILL NOT change any values on customs forms.
Seller is NOT responsible for customs fees and import taxes imposed on Buyer by their country of residence. Falsifying customs declaration forms in order to help a Buyer avoid these taxes and fees is against the law, and comes with a punishment of up to $10,000 USD with the possibility of up to 5 years of imprisonment. Please do not ask Seller to violate the law. For further information about these laws go to codes.lp.findlaw.com/uscode/13/9/305
Seller is not responsible for calculating import fees. Buyer may use the tool found at the web site below to estimate import fees; however, be aware the fees may be higher since this calculator is just an estimate.
Orders may be combined if they were placed within 24 hours of each other or if you would like your order to be held and shipped with another order. Please send the shop a message and we will be happy to refund the shipping overage and combine the orders.
Cancellation Policy -
Due to our processing times we cannot guarantee the we will see an order cancellation request before the order has shipped. Order cancellations must be submitted within 24 hours of the order and a 10% restocking fee will be subtracted. This is to cover fees that PayPal and Shopify payment systems do not return to the seller when orders are refunded.
Return/Exchange Policy -
Due to the nature of our items we cannot accept returns or exchanges. If you have any issues with your order please email us immediately and we will do our best to resolve it.
Lost/Stolen package policy -
We do not accept responsibility for stolen packages. If your order has been marked as delivered by USPS, but you have not received it, it is the buyers responsibility to contact USPS and file a claim. We do not accept responsibility for any orders that are marked as delivered by USPS but not received.
If a package has become "lost" and has not moved in 10 business days for domestic packages, please contact us as well as USPS to report a missing package. International shipping could take up to a month or potentially longer depending on customs clearance, If you are unwilling to wait this amount of time, please do not place an order. Reshipping of international packages will be on an order by order basis but will not be considered as "lost" until the package has not moved for 30 business days.
Giveaway policy -
Giveaway codes are one time use. All codes issued as winnings from a giveaway will be active for 3 months from the issue date. After this any amount won is forfeited.
Returned Mail policy -
Any items of mail returned to the sender will be reshipped at the buyers expense. Please double check your shipping address before placing an order.